When does Evogov bill for support?
Our team has an incredible record of assisting customers at an average wait time of only 15 seconds for thousands of live chat sessions. Since the COVID-19 pandemic, however, we've seen a sharp increase in live chat support sessions where customers request design changes to websites and assistance with graphics, photo editing, creating surveys, etc. These requests fall out of the scope of normal CMS support inquiries and will be billed at our standard hourly rate of $85 per hour. Rush requests for design work are billed at a higher rate of $120 per hour. So if you say "ASAP", there will be a higher rate. We will let you know in live chat if there will be a charge.
Rebranding The Identity of a Water and Sewer District
By John McKown
President of EvoGov, Inc.
Never Share Your Login Information!
We updated our Terms of Service (TOS) Agreement (www,evogov.com/tos) this morning in response to a security event that was created by a customer.
Item #7 of our TOS has this new language:
10 Ways to Improve Your Municipal Web Design RFP
We respond to many Requests For Proposals (RFPs) from organizations of all sizes.
Many municipalities have a difficult time writing, specifying, and managing their Requests for Proposal (RFP) documents.
I wrote this article with the hope of helping someone who is in the process of writing their municipality's RFP.
Contact
EvoGov, Inc.P.O. Box 3614
Parker, CO 80134 USA
info@evogov.com
303-557-0168
