We are building our next-generation Citizen Request Tracking System to include 311 functionality which previously required a separate service like SeeClickFix.com or PublicStuff.com.

We will release this system in Q1-Q2 2017.

Features include:

  • Based on the Open311.org data standard.
  • Seamless integration with your website.
  • Seamless integration with your Customer Portal.
  • Seamless integration with your CMS or Staff Intranet.
  • Secure signup.
    • Email verification for signups.
    • Facebook signup option.
  • Mobile-friendly applications for remote request submissions (i.e. take a photo of a pothole).
    • Choose a map point - Google Maps integrated.
    • Upload a photo.
    • Add Notes to requests.
    • Upload files to requests.
    • Auto-numbering of requests
  • Public feed page that behaves somewhat like Reddit, showing top rated requests.This creates an open government feel to the application with more transparency.
    • Up-voting
    • Say "Thanks" for completed requests
  • Administration interface by department.
  • Built-in Analytics