This week we are launching a new escalation system for Evo311™ ticket types.Here is a preview of what that looks like:This new ticket escalation will enable you to message your staff with custom messages when tickets hit a certain ageing day, based …

We are implementing an anonymous option for Evo311™ ticket creation that will become available to all EvoGov customers. We are making progress on this new feature for you now, and we should have it ready soon. We intended to add this feature ready b…