When does Evogov bill for support?

Our team has an incredible record of assisting customers at an average wait time of only 15 seconds for thousands of live chat sessions. Since the COVID-19 pandemic, however, we've seen a sharp increase in live chat support sessions where customers request design changes to websites and assistance with graphics, photo editing, creating surveys, etc. These requests fall out of the scope of normal CMS support inquiries and will be billed at our standard hourly rate of $85 per hour. Rush requests for design work are billed at a higher rate of $120 per hour. So if you say "ASAP", there will be a higher rate. We will let you know in live chat if there will be a charge.